FAQS

QUESTION 1.IF  I  DON’T  KNOW  HOW  TO  CHOOSE  THE  MATERTAL  OF  THE  PRODUCT,  CAN  YOU  ADVISE  ME?

Yes, we can.  We also have the engineer consulting service.

QUESTION 2. CAN I CHANGE THE PRODUCT?

Yes, if the damage comes from the company mistake, and the customer has to return within 7 days

QUESTION 3. DOES THE COMPANY PROVIDE A PRODUCT CERTIFICATION?

Yes, we can, accept for some domestic product.

QUESTION 4.HOW LONG IS THE WARRANTY ON ROJPAIBOON EQUIPMENT PRODUCT?

The company covers the product for one year, but we will not allow claiming if the product is not use properly.

QUESTION 5.WHY KITZ VALVES HAVE DIFFERENT HANDWHEEL COLOR?

Blue hand-wheel is cast iron valve.
Red hand-wheel is ductile and 304 stainless steel valves.
Green hand-wheel is 316 stainless steel valves.
Orange hand-wheel is carbon steel valve.

 

QUESTION 1.DOSE THE COMPANY HAVE AN INSTALLATION SERVICE?

No, we sell only finish products.

QUESTION 2. DOES THE DELIVERY FREE OF CHARGE?

Yes, for Bangkok and the provinces around the city.

QUESTION 3. CAN I REQUEST TO ADD MORE PROTECTION OF PRODUCT PACKING?

Yes, as per your request. You have to inform your request to your sale person.

QUESTION 4.DO YOU HAVE A VALVE TRAINNING COURSE FOR END USER?

Yes, we can provide a group training course for end user and purchaser.

 

QUESTION 1.CAN I VISIT YOUR WAREHOUSE ?

Yes,  but  you  have  to  inform  you  sale  person  ,and  she  will  make  the  appointment  for  you.

QUESTION 2. CAN I PICK UP THE PRODUCT AT THE WAREHOURE?

Yes, you can pick up the product at the warehouse.

 

QUESTION 1.CAN I USE CREDIT CARD TO BUY PRODUCTS?

Yes, not only cash.

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